Job Description -Specialization IT Other (IT) - Job Description As a Technical Support Engineer you will be responsible for supporting customers on Security Solutions products and services. [Specific work content] ■Responding to technical support requests via text, phone, email and online ■Providing excellent customer service ■ Perform basic troubleshooting as a frontline ■Accurately identify and document customer issues and product problems, and provide solutions ■Escalation of critical issues to appropriate backline support teams ■ Participate in Knowledge Centered Service training and contribute to the enhancement of the knowledge base ■ Participate in and contribute to projects to improve the quality and usefulness of knowledge base data
Application requirements - Required Conditions ■Japanese Business Level ■Business level English ■ Experience in software technical support or customer service (1 year or more) - Basic knowledge of software distribution, patch management, and antivirus technology - Have a basic understanding of troubleshooting, analysis and debugging skills - Welcome requirements ■Knowledge and experience of MS SQL Server technology ■Experience supporting OSX or Linux related technologies and products ■Flexible, professional, courteous and motivated ■Excellent customer service skills with a proven track record of successfully improving customer satisfaction ■Excellent communication skills (verbal and written) and customer service ■Attention to detail and emphasis on quality deliverables ■Knowledge of the following networking areas: ・OSI Layers ・DHCP, DNS, AD, APIPA and Firewall ・Usage of Ports, secured and non-secured protocols. ・IP Addressing, Configuration ・Different types networking devices i.e. Switches & Routers ・Ping, Telnet, TraceRT - Residence Only applicants living in Japan are eligible to apply. - New graduates/mid-career Midway - Japanese level N1, N2 - English level business
Salary - Annual/Monthly Salary annual income: 4 million to 6 million yen - Pay raise system Yes - Bonus system Yes Twice a year - Transportation expenses Yes Up to 40,000 yen/month
Working hours - Working hours 9:00～18:00 *Working hours may vary depending on the client's working hours. - Break time *Depending on client's working hours.
Holidays and Vacations - Holidays and Leave ◎121 days off per year ■ Two-day weekend system (Saturday and Sunday) ■ Closed on public holidays ■ New Year's holiday (5 days) ■ Celebration and condolence leave ■ Paid vacation (10 to 20 days) *Continuous leave of 5 days or more is OK
Treatment and benefits - Social insurance Complete social insurance coverage (employment, industrial accident, health, welfare pension) - Dormitories and company housing Nothing - Rent subsidy Nothing - House hunting support Nothing - Visa support Nothing - Employee benefits and other ■ Overtime allowance ■ Retirement benefits system (defined contribution pension system) ■ Maternity and childcare leave system ■ Reduced working hours system ■Training system (sales training, external training, exchange study, etc.) ■ Qualification acquisition support system ■ Internal recruitment system ■Kanto IT Software Health Insurance Association ■Corporate welfare club membership ■Recreational facilities ■ Health insurance association affiliated welfare facilities ■ Personal PC provided
Employment status - Employment status Permanent employee - trial period Yes 6 months - Contract period Nothing
others - Foreigner recruitment record Yes - What you want to promote You will be the point of contact for customer Contact Us via text, phone, email and web portal for cases contacted via the CRM. This position will allow you to utilize your strong customer service skills, analytical skills and troubleshooting skills.
Company Overview Company Name Randstad K.K Date of establishment 1960/08 Capital (yen) 100,000,000円 Amount of Sales Number of Employees 100 Head Office Address 〒102-8578 4-1 Kioicho, Chiyoda-ku, Tokyo New Otani Garden Court 21F Industry Recruitment and recruitment services Business Contents Staffing services, recruitment services, technology services, outsourcing business, human resources services JPX listed company Unlisted
About the Selection Process Selection process ▼Casual interview (RISE for staff) ▼ Online document screening ▼Aptitude test ▼First interview (on-site manager) ▼Final interview (general manager) ◎Employment offer *It will take about 3 weeks to 1 month from application to employment offer. *The interview will be conducted online (other methods are also available upon request) * Interview dates and start dates are negotiable. Interview Language Japanese